- enquiries@chargemeev.co.uk
- Opening hours: 8am – 5pm, Monday – Friday
1 – What is the scope of this privacy notice?
ChargeMeEV offers electric vehicle charging services through a dedicated mobile application. This privacy notice explains how we collect, use, disclose and store personal information.
2 – Introduction
By using the ChargeMeEV app and/or the ChargeMeEV website, you are consenting to the collection, use and disclosure of your personal information in accordance with the terms and conditions included in this policy. This notice only applies to personal information that we handle as the Data Controller. The statements below explain what personal information will be collected, how it will be processed through our service, how you can control the collection, correction and/or deletion of information. If you provide us with personal information about someone else, please ensure that you are entitled to do so.
Please be aware that Schneider Electric is an independent controller for the purpose of processing platform usage information. There may be reason for Schneider Electric to transmit personal information to certain Schneider Electrics sub-providers. There is more information about this in section 6.
3 – Who is in charge of data processing?
This notice applies to ChargeMeEV and its relevant affiliates.
4 – What types of personal information do we control?
ChargeMeEV may collect the following kinds of personal information from you using the following methods.
We act as a Data Controller for the following categories of information:
Categories of person information | Source | Purposes for processing |
End-user identity, billing, and contact information, such first name, last name, email, phone number, country, city, address, postal code. | End User | To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
Business user identity, billing, and contact information, such as registration information. Examples: company or commercial name, email, phone number, country, city, address, postal code. | Business User | To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
Business user’s points of contact, operators, and admins. Examples: first name, last name, email, phone number, country, city, address, and postal code. | Business User | To manage our business user’s account and to provide the service and related support. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
Contact information provided via our website forms or various email addresses. | Website/App visitor | To make it easy for you to contact us. This is based on our legitimate interest, provided that such processing shall not outweigh your rights and freedoms. If you contact us to request an offer, the information entered in the contact form will be processed for the purpose of carrying out pre-contractual measures. |
We may process other types of personal information when required for complying with a legal obligation.
5 – How long do we keep your personal data?
Personal information will be retained if necessary to fulfil the purposes for which we collected the personal information described above. Once you, your company and/or our business-user have terminated the contractual relationship with us or otherwise ended your relationship with us, we may retain your personal information to ensure adequate fulfilment of agreements in terminated contracts or for other legitimate business purposes, such as to evidence our business practices and contractual obligations, to provide you with information about our products and services, or to comply with applicable legal, tax, or accounting requirements in accordance with statutory limitation period from local laws.
When we have no ongoing legitimate business need nor lawful legal ground to process your personal information, we will delete, anonymize, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6 – Who do we disclose personal information to and where is it processed?
Personal information will be processed by our subsidiaries and suppliers involved in the provision of the service and in the performance of the purposes. We take measures to ensure that personal information receives an adequate level of protection.
Our subsidiaries and suppliers provide service including hosting and maintenance, performance monitoring and security.
We may also disclose your personal information, as necessary:
to competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law.
to defend our legal rights, or to protect the rights or safety of any person or entity.
as instructed by the user of our services.
to third parties in the context of reorganization of operations.
or where the data subject has otherwise consented.
[MANDATORY PROVISIONS ABOUT THIRD-PARTY PROVIDERS]
Our service integrates an online platform developed by Schneider Electric. Schneider Electric is an independent Controller of your personal data for the purpose of processing platform usage information for example where collecting usage information obtained from internet-connected devices to analyse, to improve, to secure and to develop its platform. Refer to Schneider Electric Privacy Notice at https://exchange.se.com/privacy-notice
The service includes Google Maps features and content.
Google Maps is an online maps service developed by the company Google Inc, which features can be used for identifying locations on a map, both to focus the map at the correct location and to place any optional placemarks at locations on the map.
Through the integration of Google Maps, we allow our customers to provide real-time information about charging point locations. This particularly allows our customers to manage their electric charging supply equipment and enables end-users of those services to spot electric vehicle charging stations close to their location or near a specific address.
Use of Google Maps features and content is subject to the current versions of (1) the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and (2) Google Privacy Policy at https://www.google.com/policies/privacy/. In addition, Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites
We use Bluesnap as a third-party credit card payment processing service. Please review its privacy notice at https://www.bluesnap.com/legal/privacy-policy/
7 – How do we secure personal information?
We follow advice from the Data Protection Act 2018 and maintain appropriate administrative, technical, and physical safeguards to protect data against accidental or unlawful destruction, accidental loss, and unauthorised alteration. However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8 – How to exercise your choices and rights about your personal information?
To exercise the data protection rights granted under Data protection Act 2018, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:
Some choices and rights can be exercised in self-service as set out in this Section. For those that cannot, or if you request assistance, please contact us as set out below and we will be happy to help you. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
Please note that these rights are subject to some limitations. For example, we may require documentation to support certain corrections to your information, and we generally cannot restrict or delete personal information in those situations where our retention is required for our internal business purposes or to comply with law. We may also refuse a request to exercise data protection rights in certain cases, such as where the request is unjustified or excessive or where providing access might infringe someone else’s privacy rights or impact our legal obligations.
You may address requests, questions, or comments about our privacy practices or this privacy notice to our privacy and data protection contact:
Izzy Boivin – Compliance Officer
Unit 2 Alpha Rearsby Business Park
Gaddesby Lane
Rearsby
Leicestershire
LE74YH
If you believe that we have processed your personal information in violation of applicable law, you may file a complaint by contacting us or with the Information Commissioner.
This privacy notice may change from time to time. Please review our privacy notice regularly to check for any updates.