FAQ’s

On an Apple device, you can download the app from the App Store. 

On an Android device, you can download the app from Google Play. 

Here is an example of the app screen, so you know what you are looking for and download the correct one:

1. After downloading the App, select ‘Register’ from the home screen.

2. Enter your mobile number to verify the account.

3. You’ll then receive a text message with a code. Copy and paste the code into the specified area or write it down and type it in if you find that easier.

4. Enter the email you will be using with the account. If it’s through your company, enter your work email. If it’s a personal account where you can pay as you go, enter your personal email. Whichever suits your purpose.

5. Enter your full name.

6. Create a secure password. Please avoid passwords that are easy to guess, or that you use on other online accounts. It’s important you ensure nobody else will run up a charging bill on your behalf, by gaining access to your account.

The password must contain a mix of capitals and lowercase letters, numbers and symbols. It must also be at least 10 characters long. Please ensure you read the Terms of Use and Privacy Policy, so you can tick the box. You will not be able to complete your registration without ticking the box.

Click on ‘Register’.

7. Log in, using the details you used to create your account.

If you have already set up a user account, simply open the app and log in with your user details.

If you have forgotten your details, please select the blue text “I forgot my password”. This will enable you to reset your login details.

1- Ensure you are logged in, then click on the blue location icon at the bottom right of the screen. 

2 - This will then show a map and the number of chargers available at your location (screen shot is of the Holgate Depot).  

Please ensure you have enabled location services on your phone for the app.

3 - Press the circle with the number inside to enter the charger list.

4 - The screen will now show a list of available chargers in green.  Select your required charger from the list.  Chargers are numbered left to right, including twin outlet units.

5 - You will now be on the connector Selection Screen, click again within the relevant connector box.

6 - The ‘Begin Charge’ button will now be available at the bottom of the screen, press this to enable the charge.

7 - The screen will now show that the app is communicating with the charger. If your vehicle isn’t already plugged in, please do so now.

8 - Once the charge has started the screen will show the following message.  Please accept this to view the charge status screen.

Once charging is completed to your required amount, please stop the session, using the instructions at the charging unit and remove the charging connection.

A charging screen will be available during the charging process, which shows how much the cost will be. The example below shows a company that manages the costs centrally as part of their contracted role or have chosen to charge it back internally.